Six-Sigma Service
East indians have something to be proud of in the
business field! Well for once it has nothing to with the sophisticated,
suit-clad ones’ taking over giant companies globally but everything to do
with rustic businessmen wearing primitive dhotis and Gandhi topis! Though
they speak only a smattering of English, they deliver lectures about
efficiency to management students and corporate houses. So who are these
atypical “management gurus”?
Well, they are Mumbai's dabbawallas (carriers of lunch boxes) carrying two
lakh dabbas (lunch boxes) to the city's office-goers. They work every day
through a system of multiple relay to deliver lunch boxes in an exercise
that begins at 9 am and ends at 5 pm. Wonder of wonders! Their finely tuned
system earned them a Six-Sigma rating from a reputed business magazine
Forbes! It means that their efficiency in delivering the right dabba to the
right person (a lunch box travels on an average 65 kms from the place of its
origin) after juggling with lakhs of dabbas’, at the right time (precisely
at lunch hour!) Is 100% for all practical purposes!
Very much like the Mumbai dabbawallas’, many Christians are not well known
around the World. They may not be in the spotlight even in Christendom
(working for the Lord faithfully far removed from public limelight). If you
are one of those, take heart, for if you have an attitude of humbly serving
Him then these words would apply…
"For he who is least among you all—he is the greatest."-Luke 9:48
How about getting a Six Sigma rating from the Master Himself, by faithfully
"packing" and "delivering" the Good news about the "Living bread" at every
opportunity to those who are "spiritually hungry"?
Prayer: Father, make me a faithful deliverer of Good news at, every
opportunity, I get. In Jesus’ Name. Amen
Suresh Manbharen